• Garden Centre 8:30am - 5pm    (03)9844 3027    
    Café 8:30am - 4pm  (03)9844 1322
  • Garden Centre 8:30am - 5pm
    (03)9844 3027
    Café 8:30am - 4pm
    (03)9844 1322

Privacy Policy


Warran Glen is committed to protecting the privacy of all visitors to its website. It is our goal to maintain compliance with the highest standards of website privacy so our visitors may comfortably and safely use this site.

What information we collect

a)  Our Website: At Warran Glen we are committed to protecting the privacy of all of our customers.  Information that may be collected is only used to help us improve the services that we offer to our customers. We do not collect any identifying or personal data on site users unless that information is submitted as part of a request for service or information, such as Friends of Warran Glen. 

b) Cafe Bookings with NowBookIt: 

b.1. When making a booking: name, email, telephone, IP address and name of the restaurant that you would like to book. How many times you have visited and what your personal dining preferences maybe, as well as on some occasions, your spend and items that you are purchasing when dining.

b.2. Google reCaptcha is used by NowBookIt to confirm your booking. ReCAPTCHA is Google's version of a CAPTCHA. You have more than likely clicked on the box verifying that you are not a robot. One of the ways reCAPTCHAs work is by checking your browser to see if you already have a Google cookie installed. Cookies are files that store information about how you interact with specific websites. ReCAPTCHAs require users to share their cookies and other personal information with Google

Who is collecting the information

The only people using website access information are Warran Glen employees. If a visitor submits additional identifying information (as noted above), that information is available only to Warran Glen staff who will be involved in implementing the requested activity.

How we will use the information

a) Our website: Information about website use patterns will be utilised by the web team and other appropriate Warran Glen staff to modify and enhance the website.

b) Cafe Bookings with NowBookIt: NowBookIt collect, hold, use and disclose Personal Information for the following purposes:

  • supplying you with our services, including restaurant bookings and gift cards;
  • sending subscription emails;
  • sending SMS to confirm and or edit your reservation; improving the website experience of our visitors;
  • and Spend and visitation history to ensure that the restaurants can personalise your dining experience.

With whom will the information be shared

a) Warran Glen does not sell, share or release any information about website users to any third parties, unless requested to do so by that user. Personal information about individual website users, submitted as part of a service or information request, will not be shared in any way without specific consent from the user. However, we may disclose information when legally compelled to do so.

b) NowBookIt: Will not sell your personal information or use it without your consent.
They may disclose Personal Information to a third party in the following circumstances:

  • with restaurants and venues to provide you with our services and permit bookings to be made;
  • and where required by a court or law.

E-mail Security

The Warran Glen website offers opportunities to communicate via online forms which are sent by e-mail. Because normal e-mail is not encrypted, the possibility exists that unauthorised individuals may intercept e-mail messages. Warran Glen is not responsible for privacy of e-mail messages except those stored in our system.