General Returns Policy

What do you do if you receive your item and it is not what you expected or it is faulty?
First and foremost please remember to keep your receipt.

 

Faulty Items:

We thoroughly check all items before sending them out however, if an item you receive is faulty please contact us immediately via email orders@warranglen.com.au with a photo of the perceived fault. We will be in touch with you to provide a replacement product, a repair of the product or a refund if the product cannot be replaced or repaired.

 

PLEASE NOTE: In accordance with the Australian Competition and Consumer Commission if an item sent to you has a minor fault then we have the right to contact our supplier and have the item repaired and returned to you. If the fault cannot be repaired then we can either send you a replacement if available or offer you a refund for the faulty product.

 

Change of Mind:

Please choose carefully as we are not required to offer refunds due to a change of mind.  We are however aware that you haven’t been able to try a fashion item on so we are happy to exchange for another size or offer you a credit note for the item. 

 

• Items must be returned in their original condition within 10 days of delivery.

• Items need to be returned new, unused and with tags still attached. Any items that have been worn, washed or damaged in any way will be returned to the customer.

• Due to hygiene reasons please be aware we are unable to accept the return of jewellery unless it is faulty.

 

A Credit Note. Replacement or refund will be issued once the item/s have been returned.

 

Sale Items

PLEASE NOTE:  WE DO NOT OFFER REFUNDS OR CREDIT NOTES ON SALE ITEMS.  Please choose carefully. 

 

IMPORTANT INFORMATION

Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels.
We recommend using registered post with a tracking number to avoid lost parcels.

PLEASE SEND ALL RETURNS TO:
Warran Glen Garden Centre
373 Ringwood – Warrandyte Road
Warrandyte
Vic 3113
 
 CONTACT US: orders@warranglen.com.au or call (03)9844 3027.